LitterMaid Warranty Information:

For service, repair or any questions regarding your appliance, call the appropriate "800" number on the cover of your User Manual. DO NOT return the product to the place of purchase. DO NOT mail the product back to the manufacturer nor bring it to a service center. You may also want to consult the website www.littermaid.com.

WHAT DOES IT COVER?

Any defect in material or workmanship.

FOR HOW LONG?

One year after the date of original purchase.

WHAT WILL LITTERMAID DO TO HELP YOU?

Provide you with a reasonably similar replacement product that is either new or factory refurbished.

HOW DO YOU GET SERVICE?

Save your receipt as proof of date of sale.

Check the on-line service site at www.littermaid.com, or call LitterMaid's toll-free number, 800-231-9786 for general warranty service.

WHAT DOES YOUR WARRANTY NOT COVER?

Damage from commercial use
Damage from misuse, abuse or neglect
Products that have been modified in any way
Products used or serviced outside the country of purchase
Glass parts and other accessory items that are packed with the unit
Shipping and handling costs associated with the replacement of the unit
Consequential or incidental damages (Please note, however, that some states do not allow the exclusion or limitation of consequential or incidental damages, so this limitation may not apply to you.)

HOW DOES STATE LAW RELATE TO THIS WARRANTY?

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province.

Litter-Robot Warranty Information:

90 Day Money-Back Guarantee - Try the Litter-Robot in your home and experience for yourself the freedom from litter box scooping. You are protected by our Money-Back Guarantee. If you or your cat are not completely satisfied with the Litter-Robot, for any reason, just send the unit back within 90 days to receive a refund of the purchase price (less shipping).

Refund Amount

Your financial risk is the return shipping cost which will be approximately $50.00 to $90.00 depending on your city and state. Your refund amount will be for the product price only.

Refund Amount

Your financial risk is the return shipping cost which will be approximately $50.00 to $90.00 depending on your city and state. Your refund amount will be for the product price only.

Third-Party Purchases

If you have purchased your Litter-Robot through a source other than Automated Pet Care Products, Inc., you must coordinate the return with that source and according to their product return policy. For example, if you have purchased your Litter-Robot through Amazon.com, they have a 30 day return policy (Amazon Return Policy). Make sure to review the source's return policy before making your purchase decision.

Return Procedure

If you need to return the Litter-Robot, contact us toll-free at 1-877-250-7729 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to request an RMA number. We do not accept responsibility for return shipments without an RMA number.
Please make sure the Litter-Robot is carefully packaged (the original packing materials are best) in order to avoid damage in shipment. We would appreciate it if you cleaned the Litter-Robot prior to returning it to Automated Pet Care Products, Inc.

Full Warranty

Your Litter-Robot™ is covered by an 18-month full warranty starting from the date of shipment.
The warranty covers all parts, labor, and shipping within the lower 48 states.
Customers outside the lower 48 states may be charged additional shipping costs.

If you need assistance with your Litter-Robot™, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call, toll-free, 1-877-250-7729.

LitterWorks Warranty Information:

Any purchase made from LitterWorks may be canceled. Shipping charges after the item has left our facility are non-refundable. We will only accept unused product at our location. The written Warranty from the manufacturer applies to all products we sell, and their Warranty Service Procedure is outlined above.

If for any reason, you choose not to use the manufacturer's Warranty Service for defective product, we can get a replacement. Normal time for this replacement process is 30 days, but it can take as long as 60 days.

For LITTERWORKS ITEMS:

LitterWorks manufactures Litter Maintenance Systems in Cabinets for LitterMaid Self-Cleaning Litter Boxes, Cabinets and Concealers for the Litter-Robot Self-Cleaning Litter Box, An Elevated Litter Box with Litter Disposal System available both with and without a Powered and Filtered Hood.

LitterWorks guarantees that all items manufactured by us are free of defects in material and workmanship for the period of up to one year.

WHAT'S COVERED?

Any defect in material or workmanship.

WHAT'S NOT COVERED?

Shipping costs are not covered.

FOR HOW LONG?

One year after the date of original purchase.

WHAT IS THE STANDARD REMEDY FOR A WARANTY CLAIM?

Provide you with a reasonably similar replacement product that is either new or factory refurbished.

HOW DO YOU GET SERVICE?

Email LitterWorks: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please include your order number, or if that is not available, your email address that you ordered with, your full name, and your shipping address

WHAT DOES YOUR WARRANTY NOT COVER?

Damage from commercial use
Damage from misuse, abuse or neglect
Products that have been modified in any way
Products used or serviced outside the country of purchase
Glass parts and other accessory items that are packed with the unit
Shipping and handling costs associated with the replacement of the unit
Consequential or incidental damages (Please note, however, that some states do not allow the exclusion or limitation of consequential or incidental damages, so this limitation may not apply to you.)

HOW DOES STATE LAW RELATE TO THIS WARRANTY?

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province.